True story: A couple in their 60s found a room in an upscale hotel operating under an internationally recognized brand. As usual, the husband tried to set up his laptop on the desk. He searched for the outlet he was used to finding in the lamp base but found a USB port instead.
His power cord wasn’t equipped for USB, so he looked for another outlet. In the end, he had to crawl under the desk to find a place to plug in.
The point here is not that hotels shouldn’t offer plenty of easily accessible USB charging ports -- it’s that guests shouldn’t have to don their miner’s light and spelunker’s gear to find an old-fashioned outlet.
The design of the hotel’s furniture, fixtures and equipment (FF&E) should take care of such problems and, in the long term, represent the best investment.LEARN MORE
You may have the most sought after hotel, in the most desirable neighborhood, selling out rooms night-after-night. And while your profits are fruitful you may want to spend the time to review your current utility costs and potential cost-saving options.LEARN MORE
When looking ahead to your hotel design in the coming year, it's important to remember that markets are constantly changing. You can't rely on what your company has done before.
Your guests' tastes, wants and needs are evolving, and last year's high-end amenities are next year's expected details.LEARN MORE
The annual Boutique Design Trade Fair in New York City is one of our favorite shows to attend every year. This year’s BDNY fair had double the traffic of previous years, making it the can’t miss event of the boutique hotel industry.
BDNY has always been a favorite of ours not only because we get the chance to see new products and designs from other industry members, but we love the chance to display new designs of our own.
This year our booth was titled FORMA,which means “Form” in Italian. We focused on appealing to today’s jet setting travelers through functional, modern design.LEARN MORE
Every hotel owner knows that marketing is the driving force of the strategy to keep occupancy rates high, and revenue increasing. But “marketing” does not always have to mean fancy techniques that are hard to understand.
In fact, there are a few things hotel owners can capitalize on to build their marketing strategy, and bookings, that do not require a team of experts.LEARN MORE
We’ve all heard the old adage, “first impressions are lasting impressions,” so catching guests' eyes immediately in the lobby is as important as delighting them in the guest rooms.
Your lobby is also the place that guests congregate when they are waiting on a friend or sitting down for a cocktail as well as where they check in and check out.LEARN MORE
We’ve spent some time exploring what technology guests expect from your hotel in 2018. But now it’s time to talk about hotel technology trends and where the hospitality world will be 20-30 years down the line.LEARN MORE